Csr - gm, ford

Company Name:
Telamon Group
Customer Service Rep. - FORD, GM

Revision Date: 10/3/20113


Department: Materials

Preferred Qualifications:
Community College Courses in Logistics or Business Admin.
2-3 years experience in similar job, manufacturing environment
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)
Excellent English skills (oral and written)
Strong organizational skills and procedural knowledge
Time management
Verify General Motors and Ford releases
Check CUMS
Communicate with customers
Verify ASN's
Provide Bill of Lading numbers to shippers and packaging
File releases
Make adjustments to daily slip #'s as required
Maintain dunnage spreadsheets as required
Enter manual releases
Abide by all company policies including, but not limited to the following: Health and safety, Quality and Environmental Systems, Human resources policies, and Employee Handbook.
Ensure compliance with all applicable codes, standards and legislation including Environmental Legislation, O. Reg 851 for Industrial Establishments, and the Occupational Health and Safety Act.

Critical Success Factors:
Excellent attendance
Ability to interact with the Management Team in a professional manner to continually enhance the company's performance
Desire to learn the business, understand the production process by walking the floor, and participating in production meetings
A complete hands on approach is required to assist the plant in developing into a successful and profitable division of a multi-billion dollar company
Ability to work independently without supervision and with minimum direction
Ability to work in a team environment and be both a team player and team leader
Ability to manage and direct subordinates on the day-to-day tasks in a fast paced environment
Ability to mentor and guide subordinates to achieve overall departmental goals and objectives
Support and contribute to the Quality Systems and Environmental Systems Requirements
Respecting and understanding of the Customer/Supplier relationship
Adopt a common sense approach to identifying and addressing problems and control weaknesses
Ensure that all duties and tasks are carried out in a safe and efficient manner and at no time is the employee or their co-workers placed in an unsafe condition

Working Conditions
Working in a factory environment
Frequent distractions and interruptions
Multiple demands in a challenging and fast paced - team orientated environment
99% office, 1% Plant floor (PPE required)

Effort/Physical Demands
Ability to make decisions
Prioritization of work load

Health and Safety Responsibilities
Compliance with Occupational safety sections of Act.
Must wear all designated Personal Protective Equipment (PPE)
Must report all accidents and near misses to your Supervisor

Back-up Duties:
Perform other duties as required


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